Enter your email below to receive 10% off your first loaf and receive our weekly newsletter
Refund policy
Returns & Refunds
We want you to be happy with your order. Our products are made with care and, wherever possible, fresh to order.
Returns
For non-food products such as reusable bread bags, bread knives and other merchandise, we accept returns within 14 days of delivery.
To be eligible for a return, the item must be unused, in its original condition and, where applicable, in its original packaging. Proof of purchase will be required.
Please contact us before sending an item back so we can provide return instructions.
Return postage for change-of-mind returns is the responsibility of the customer.
Fresh Food & Perishable Products
Because our bread, pastries, cakes, donuts and other food products are freshly made and perishable, we cannot accept returns or change-of-mind refunds on fresh food products.
If your food order arrives damaged, is incorrect, defective, or you believe there is a problem with the product, please contact us as soon as possible so we can assess the issue and make it right.
Where possible, please provide photographs of the product and packaging to help us assess the issue.
Damages & Incorrect Orders
Please inspect your order when you receive it and contact us as soon as possible if your order is damaged, defective, or you have received the wrong item.
We will assess the issue and work with you to provide an appropriate remedy, which may include a replacement or refund.
Cancellations
Because our food products are made fresh to order, please contact us as soon as possible if you need to cancel or change an order.
Once preparation or production has commenced, we may not be able to cancel the order or provide a refund.
Refunds
Once an approved return has been received and assessed, any approved refund will be made to the original payment method.
Refunds will normally be processed within 10 business days. Your bank or payment provider may take additional time to process the refund.
Contact Us
If you have any questions about returns, refunds or an issue with your order, please contact us at:
Bannerman’s Breads and More
26 Charlotte Street
Balclutha 9230
New Zealand
Consumer Guarantees Act
Nothing in this policy is intended to exclude or limit any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.
If a product does not meet the guarantees required by law, we will provide the appropriate remedy in accordance with our legal obligations.